2020 Annual Seminar FAQs

TSHP 2020 Annual Seminar FAQs


TSHP 2020 Annual Seminar Rescheduling FAQs

View the March 14, 2020 Event Alert.

Annual Seminar Registration

Cancellations and Refunds. All current Seminar registrants are eligible to receive a full refund.

No action is required. Your registration will be transferred to the rescheduled Seminar. You will receive an email confirming your rescheduled Seminar registration once complete.
You may request a full refund by sending an e-mail to registration@tshp.org. Refund requests must be received by Friday, April 17. All refund requests will be processed within 45 days. All cancellation fees will be waived through this date.
Yes. You can send a request to registration@tshp.org to have your registration reinstated at the original rate. Reinstatement requests must be received by Friday, April 17. If after April 17, you must re-register at the posted rates.
At this time, the online courses will only be available to those transferring their registration to the rescheduled event to ensure that they will be able to obtain their necessary CE hours in the event that they need to renew their license before September.

Annual Seminar Housing and Travel

Reservation Cancellations. Any reservation booked into the Moody Gardens room block will be cancelled automatically without penalty. Registrants who booked housing through other sources or directly with hotels must cancel their own reservations.

No. You will need to make a new hotel reservation directly through Moody Gardens. View updated reservation information on the "Hotel & Local Information" tab here.
Yes. You can make a host hotel reservation directly through Moody Gardens. View updated reservation information on the "Hotel & Local Information" tab here.
You should contact your carrier directly and follow their guidelines regarding the changing or cancellation of flights.
The U.S. Department of Transportation issued enforcement notice clarifying air carrier refund requirements, given the impact of COVID-19.
You should contact your carrier directly and follow their guidelines regarding the changing or cancellation of flights. Many airlines are waiving change fees for flights scheduled between March 1, 2020 and April 30, 2020.

Annual Seminar Presenters

Presentation Status. Invited speakers will be contacted by email and asked to confirm their availability to participate in the rescheduled Seminar.

In recognition of the work that has already been completed for the Poster Competition, TSHP is considering allowing the Poster Competition to be held with the current abstracts and submissions in a virtual capacity. The TSHP leadership is still in discussions on this item and will contact via email all poster presenters once a final decision has been made.

Annual Seminar Exhibitors and Sponsors

Cancellations and Refunds. All current exhibitors and sponsors are eligible to receive a full refund of fees.

No action is required. Your booth rental fees and/or sponsorship will be transferred to the rescheduled Seminar. You will receive an email confirming your rescheduled exhibit and/or sponsorship details.
You may request a full refund by sending an e-mail to exhibits@tshp.org. Refund requests must be received no later than Friday, April 17. All refund requests will be processed within 45 days. All cancellation fees will be waived through that date.
No action is required. Your reverse expo tickets will be transferred to the rescheduled Seminar. You will receive an email confirming your rescheduled reverse expo participation details.
You may request a full refund by sending an e-mail to exhibits@tshp.org. Refund requests must be received no later than Friday, April 17. All refund requests will be processed within 45 days. All cancellation fees will be waived through that date.

Other Exhibit or Sponsor Questions. All other questions should be directed to exhibits@tshp.org.


Annual Award Recipients

Award Status. Award recipients will be contacted by email and invited to participate in a virtual awards recognition program.



Other Questions. All other questions should be directed to (512) 906-0546 or tshp@tshp.org.